The OvationTix Solution:
Reach your goals quickly, affordably and easily.
100% Control of your ticketing.
Full dynamic pricing capability with advanced per-seat pricing. You decide when and where your tickets are sold. Set your own fees and choose where to apply them. Change ticket prices, move seats, and re-status the house even while the show is onsale. Multi-level subscription management for packages and memberships gives your patrons more choice with fixed subscriptions, flexible subscriptions, or memberships. Automatically apply ticket benefits at certain levels of donations.
Know who your patrons are, grow your audience, and cultivate donors.
Robust patron reporting that is powerful and easy to use. Quickly find the patrons you want and pull lists for marketing, fundraising, and communications. Target prospects for donor cultivation. Make intelligent decisions based on real data. See what communications generate the most return and create the most appealing offers for a targeted segment of audience.
Intelligent decision making with fully integrated CRM.
Get a 360 degree view of your patrons to make data-driven decisions. Capture information at every point of contact. Track attendance and donor history, demographic data, tasks, notes, member and subscriber history so that you've always got the most up to date information about your relationship with the patron. Look at patron history on an individual level, or across your database using patron reporting. Create networks of Patrons with Individual, Household, and Institutional records. Categorize your patrons in ways that work for you and target segments for growth and engagement.
Powerful Analytics to support your mission.
Create segmented lists, membership campaigns, and track individual donors, corporate sponsors, and foundation commitments over time. Build a complete picture of your donor loyalty through cumulative spend and affinity filters. Find the golden needle in the haystack of one-time donors and cultivate them for sustained giving. Receive and track donations, including recurring donations on a monthly, quarterly, or annual basis- no data entry required. Automatic billing allows secure transactions from a one-time pledge.
Best in class reporting tools for organizations large and small.
Easy to use and clearly itemized reports make reconciliation a breeze. Track advance sales at a glance with snapshot reports and analyze sales trends over time. Manage financial reports and transactions across all points of sale and payment types for easy royalty and union reports. Send reports to renters, producers, and board members for individual shows and events. Track sales on the user level for daily close outs.
Marketing and Engagement
Measure success in real time
Track conversions and measure ROI for digital and traditional advertising campaigns and communications with powerful tools like Google Analytics, Pixel Tracking, and Ecommerce 360. Make informed decisions about where to spend your marketing dollars. See what copy gets the best response in your emails, Facebook offers, and tweets. View response channels from bulk mailings and ongoing campaigns. Create targeted call lists and assign to staff for outbound phone calls.
In-house Call Center
Professional Customer Service Included
Our highly trained and reliable customer service agents are available to take your ticket orders 7 days per week. Our in-house call center processes thousands of orders per day and can help offset the burden of a major onsale, function as an off-hours or overflow box office, or be available to answer questions about venue accessibility, parking, or where to eat!
Subscriptions Memberships and Packages
Serve Your Patrons
We have a range of membership and subscription options, from very flexible to fixed. Give your patrons access to discounted or free tickets, based on package purchase or donation. Bundle events together. Expiration date options, rollover and renew functionality are included. Members can book their tickets online, through the box office, or through our Call Center.
Security, Performance and Reliability
Industry Leading Availability, Speed and Security for You and Your Patrons
The OvationTix platform and infrastructure provides the highest uptime and performance benchmarks with the ability to handle many thousands of user sessions and transactions daily. We’re there when you and your patrons need us, and can handle your highest volume on-sales without delays. Because OvationTix is 100% cloud-based, we have the ability to scale with you as your business grows.
Our payment system conforms to the latest PCI Security Standards to protect your business and your patrons’ sensitive data.
Support Training and Service
Our team of industry experts knows your business.
OvationTix is known for its high level of service with live support available 7 days per week by phone, email, and chat. Our team is comprised of former box office and company managers, who know the live entertainment business and understand the unique challenges you face. As always, free support is included as part of your service agreement with OvationTix.