About Ovationtix

Serving theaters and the arts for over a decade.

OvationTix is a product of TheaterMania.com, Inc., a media and technology company founded in 1999 to help theater and live events drive online ticket sales.  In response to clients’ frequent requests for affordable, easy to use ticketing software OvationTix was launched as a full service, cloud based ticketing solution in 2005.  The software was quickly adapted by theaters, performing arts organizations, festivals, museums and other live events across the U.S.  Today, there are hundreds of performing arts and live events organizations enjoying OvationTix, a fully integrated ticketing, CRM and fundraising system.

Our guiding principles

People – We believe great people are the foundation for providing excellent technology and service to our clients.  Our staff members are not only nice people, they have integrity, intelligence and enthusiasm for their work. 


Product – The OvationTix team is committed to providing technology that makes life easier – for event producers and patrons alike. We listen to our clients and deliver frequent upgrades that meet their needs.


Service – We’re not just a technology company; we’re a service provider.  We strive to provide first-rate support to our clients and their patrons at all times.  

John Burns

John Burns

Client Services Manager

It has been a great pleasure to work directly with our ticketing partners across the country since 2006. I draw on my prior experience as an Internet technology professional and box office manager to help our clients. I enjoy learning about their businesses and use that knowledge to make us smarter and our services better.

Andy Slater

Andy Slater

Senior Vice President, Sales

I manage the sales team and their efforts in bringing creative technology solutions to theaters, venues, arts organizations, and events producers. Previously I have held sales leadership roles at CBS Radio, Clear Channel, Realtor.com, and other media organizations. I graduated with a B.A. in journalism from Louisiana State University. It is exciting to be part of a team focused on driving innovation and providing our clients with best-in-class tools to move their organizations forward.

David Tuffy

David Tuffy

Director, Product Development

It is rewarding to work with our clients to understand their needs and translate them into products that help them save time, reach a wider audience, increase income, and manage front- and back-of-house experiences. Before joining OvationTix in 2013, I worked on a range of products including digital payment services (American Express), streaming music (Napster), and fundraising solutions (Blackbaud). I enjoy uncovering the challenges that customers face daily, and devising innovative solutions that help achieve their goals.

Joshua Ross

Joshua Ross

Director, Software Engineering

I lead a team of talented software engineers to continually improve OvationTix so that our clients’ needs are met. I graduated from Stony Brook University and spent about five years building robust-enterprise Web and reporting applications at UBS Financial Services. I have been applying my skill set to OvationTix since 2011. I enjoy applying technologies to deliver a superior user experience.

Austin Sanders

Austin Sanders

Customer Service Manager

We have an outstanding group of agents committed to selling customers amazing experiences through honest and caring customer support. I started with the company as a customer service agent in 2009 and have been leading the team since. I hold a B.S. in speech and theater from Middle Tennessee State University. I enjoy working with clients to ensure that their patrons have a great all-around experience.

Gretchen Shugart

Gretchen Shugart

Chief Executive Officer

I joined the company in January 2001. I spent many years prior financing media and technology companies while serving on not-for-profit boards and enjoying the arts in my spare time. I am fortunate to have a career that allows me to combine my passions for entertainment and business, and to collaborate with great clients and coworkers.

Darren Sussman

Darren Sussman

President

In 1999, in midst of searching for ways to promote online ticket sales, I cofounded TheaterMania with producer Joe Corcoran. Beforehand I spent several years in the music industry. It is rewarding to be part of a growing and evolving technology company, and a privilege to connect audiences and the arts through our work.

Ira Tau

Ira Tau

Chief Technology Officer

I lead our incredibly talented Product Development and Technology teams to facilitate understanding of our clients’ needs and deliver an intuitive, reliable, secure software platform. Before joining the team in 2013, I oversaw Internet development for Martha Stewart Living Omnimedia and Time, Inc. I embrace each opportunity to improve products and services for our clients to allow them to move forward in an ever-changing digital world.

We depend on your success.

  • "OvationTix allows us to provide state-of-the-industry ticketing to various venues on campus at an affordable fee. It works brilliantly for our patrons, for our box office, for our marketing department, for our social media needs, and even I can access the data I need."
    Carpenter Performing Arts Center, Long Beach, CA
    Michele Roberge | Executive Director
  • "Now that our ticketing and fundraising platforms are integrated in OvationTix, the users' experiences--from their first ticket purchase to their annual appeal contribution--are totally seamless."
    Classic Stage Company, New York, NY
    John Hume | General Manager
  • "OvationTix staff is what makes all the difference.  I have previously used 3 different ticket selling services and after my experience with OvationTix I can say they are a cut above the rest. They value their customers and show this through time, attention and kindness."
    Mass Ballet, Farmingham, MA
    Meg Powers | Artistic Director
  • "OvationTix has allowed our company to grow and expand our capabilities in ticketing and development. Our customers have been very happy about the easy purchase procedures and improvements in managing their subscriptions."
    Theatre Workshop of Nantucket, Nantucket, MA
    Jonathan Jensen | Managing Director

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